smbet Privacy Policy – Your Data, Handled with Care

When you register and use smbet, we collect certain personal information that is necessary to operate your account and deliver our services. This includes your full name, date of birth, email address, mobile number, and residential address in the Philippines. We also collect financial information such as your preferred payment method and transaction history in Philippine pesos (PHP) to process deposits and withdrawals accurately. During identity verification, we may request a copy of a government-issued ID, such as a Philippine passport, driver's licence, or national ID, to confirm your identity and age. When you use our platform, we automatically collect technical data including your IP address, device type, browser version, and session activity logs. This technical data helps us maintain platform security, detect suspicious activity, and improve the overall experience for players across the Philippines.

smbet uses your personal information primarily to create and manage your account, process transactions, and provide access to our casino-style games and sports betting features. We use your contact details to send you important account notifications, security alerts, and updates about changes to our platform or policies. Your transaction history and payment data are used to process withdrawals, verify deposit sources, and comply with applicable financial regulations. We may use aggregated, anonymised data to analyse platform performance, understand player behaviour, and improve our mobile gaming experience for users in the Philippines. Where you have opted in, we may use your contact information to send you relevant promotional offers — you can opt out of marketing communications at any time through your account settings. We do not use your personal data to make fully automated decisions that significantly affect your rights without human oversight.

smbet does not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share your data with trusted service providers who assist us in operating the platform, such as payment processors, identity verification partners, and customer support tools — all of whom are bound by strict confidentiality obligations. In cases where we are legally required to do so, we may disclose your information to regulatory authorities, law enforcement agencies, or other government bodies in the Philippines or applicable jurisdictions. If smbet undergoes a business restructuring, merger, or acquisition, your personal data may be transferred as part of that process, subject to the same privacy protections described in this policy. We will never share your personal information with third-party advertisers or data brokers. Any third party that receives your data on our behalf is required to handle it in accordance with applicable data protection standards and only for the specific purpose for which it was shared.

We implement industry-standard technical and organisational measures to protect your personal data from unauthorised access, loss, misuse, or disclosure. All data transmitted between your device and the smbet platform is encrypted using secure protocols to prevent interception during transit. Access to personal data within our organisation is strictly limited to authorised personnel who require it to perform their job functions, and all staff are trained on data handling responsibilities. We conduct regular security reviews and vulnerability assessments to identify and address potential risks to our systems and your data. In the event of a data breach that poses a risk to your rights, smbet will notify affected users and relevant authorities in accordance with applicable regulations. While we take every reasonable precaution, no online platform can guarantee absolute security, and we encourage you to use a strong, unique password and keep your login credentials confidential at all times.

As a player on smbet, you have the right to access the personal information we hold about you and to request a copy of that data at any time. You may also request that we correct any inaccurate or incomplete information associated with your account. In certain circumstances, you have the right to request the deletion of your personal data, subject to our legal obligations to retain certain records for regulatory and financial compliance purposes. You have the right to object to or restrict the processing of your data where you believe it is being handled in a way that is not consistent with this policy. If you have provided consent for a specific use of your data, such as receiving marketing communications, you may withdraw that consent at any time without affecting the lawfulness of prior processing. To exercise any of these rights, please contact our support team using the details provided at the end of this policy, and we will respond within a reasonable timeframe.

smbet uses cookies and similar tracking technologies to ensure the platform functions correctly and to improve your browsing experience. Essential cookies are required for core functionality such as keeping you logged in, remembering your preferences, and maintaining session security — these cannot be disabled without affecting how the platform works. We also use analytical cookies to understand how players navigate the platform, which pages are most visited, and where improvements can be made to the mobile experience. You can manage your cookie preferences through your browser settings at any time, though disabling certain cookies may limit some features of the platform. We do not use cookies to serve third-party advertising or to track your activity across other websites. Our cookie practices are reviewed regularly to ensure they remain aligned with applicable privacy standards and the expectations of our players in the Philippines.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way smbet handles your personal data, please reach out to our support team at [email protected]. We are committed to responding to all privacy-related enquiries promptly and transparently. This Privacy Policy may be updated from time to time to reflect changes in our practices, platform features, or applicable regulations. When we make material changes, we will update the effective date at the top of this page and, where appropriate, notify registered players through available communication channels. We encourage you to review this policy periodically to stay informed about how we protect your information. Continued use of the smbet platform after any updates have been published constitutes your acceptance of the revised policy. For additional information about your account or platform features, please visit our FAQ page.